{"id":5078,"date":"2023-08-30T12:06:48","date_gmt":"2023-08-30T10:06:48","guid":{"rendered":"https:\/\/www.igranecosmetics.com\/faq\/"},"modified":"2025-03-08T10:29:57","modified_gmt":"2025-03-08T09:29:57","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.igranecosmetics.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Do you have a question? The answer is probably in our FAQ<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t\t
\n\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Deliveries and returns<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n
\n\n \n
\n
\n \n \n What are your delivery options?<\/span>\n\n \n
\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
\n\n
\n

For France, we offer:<\/p>\n

Colissimo delivery without signature: Your package will be delivered within 2 to 3 working days following the date of this order.
\nChronopost delivery: If you order before 12 noon (except Friday and Saturday), your package will be delivered the next day before 1 p.m. (option not possible for Corsica)
\nAt a \u201cMondial Relay\u201d relay point in France: Your package will be delivered within 2 to 4 working days following the date of this order.<\/p>\n

For Europe, we offer depending on the country:<\/p>\n

Colissimo Europe delivery: Your package will be delivered within 3 to 7 working days following the date of this order.
\nDHL EXPRESS delivery: Your package will be delivered within the working day following the date of this order.
\nDHL Economy Select delivery: Your package will be delivered within 3 to 4 working days following the date of this order.
\nAt a \u201cMondial Relay\u201d relay point (only for Germany, Belgium, Luxembourg, Spain and Austria): Your package will be delivered within 3 to 6 working days following the date of this order.<\/p>\n

For the rest of the world (DOM TOM included):<\/p>\n

DHL EXPRESS delivery: Your package will be delivered depending on the zone from 1 to 5 working days following the date of this order.
\nDHL Economy Select delivery: Your package will be delivered within 3 to 7 working days following the date of this order.<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

\n
\n \n \n What are the costs, delivery times and which countries do you deliver to?<\/span>\n\n \n
\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
\n\n
\n

For mainland France: \u20ac6.9 delivery fee by standard Colissimo and \u20ac3.50 in relay point, free beyond \u20ac69 (only by Colissimo and relay points), delivered in 48h to 72h. Chronopost option available for \u20ac9.90<\/p>\n

For Germany, Belgium and Luxembourg: \u20ac9.9 delivery fee by standard Colissimo and \u20ac6.90 in relay point. DHL EXPRESS option available for \u20ac15<\/p>\n

For Spain and Austria: \u20ac12 delivery fee by standard DHL Economy Select and \u20ac6.90 in relay point. DHL EXPRESS option available for \u20ac15<\/p>\n

For Switzerland, Israel, Norway, Turkey and Sweden: \u20ac12 delivery fee by standard DHL Economy Select. DHL EXPRESS option available for \u20ac22<\/p>\n

For other countries, do not hesitate to ask our customer service via email: contact@igranecosmetics.com<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

\n
\n \n \n How do I track the delivery of my order?<\/span>\n\n \n
\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
\n\n
\n
\n
\n

Once your order is validated and when it is shipped, you will receive a parcel tracking number. You will then be able to follow its delivery to your home!<\/p>\n<\/div>\n<\/div>\n

\n
<\/div>\n<\/div>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n
\n
\n \n \n My package has not been delivered, what should I do?<\/span>\n\n \n
\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
\n\n
\n
\n
\n

If you notice that an item is missing or that the product is damaged, please contact us at the following email address: contact@igranecosmetics.com so that we can take the necessary measures together.<\/p>\n<\/div>\n<\/div>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

\n
\n \n \n What happens if no one can collect my package?<\/span>\n\n \n
\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
\n\n
\n

If you or the recipient of the package are absent when the carrier calls, a delivery notice indicating the date of the next delivery or the place where your package was dropped off will be left in your mailbox. In the event that you are unable to collect your package within 7 days of its delivery, it will be returned to us and we will issue a refund.<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n